Refund & Exchange Policy – InfinityBox
Effective Date: [Insert Date]
At InfinityBox, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free exchange process. Please read the guidelines below to understand our policies.
Return Eligibility
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, you are eligible for an exchange. Notify us within 48 hours of receiving your order by contacting our customer support at support@infinitybox.com or via WhatsApp at [Insert WhatsApp Number].
Providing an unboxing video will help us resolve the issue quickly.
Unused Products (Other Reasons)
For exchanges due to reasons other than damage, defect, or incorrect products, items must be unused and in their original condition. Customers are responsible for return shipping costs.
Assessment of Returns
InfinityBox reserves the right to evaluate all returns on a case-by-case basis to ensure fairness and compliance with our policies. Our goal is to provide a satisfactory resolution while maintaining the integrity of our return process.
Exchange Process
1. Contact Customer Support
Reach out to our support team within 48 hours of receiving your order to start the exchange process.
2. Provide Evidence
- For damaged, defective, or incorrect products, share an unboxing video highlighting the issue.
- For other reasons, ensure items are unused and in original packaging.
3. Return Shipping
Customers are responsible for shipping costs unless the issue is due to InfinityBox’s error (damaged, defective, or incorrect product).
4. Replacement
After receiving and verifying the returned item, we will initiate the exchange. Replacements are subject to product availability.
Refund Policy
InfinityBox does not offer refunds. However, eligible products can be exchanged according to our return policy.
Cancellation Policy
If you wish to cancel your order, please contact us as soon as possible at support@infinitybox.com or via WhatsApp at [Insert WhatsApp Number].
- Before Shipping: Cancellations are accepted in full.
- After Dispatch: Cancellation requests are considered, but one-way shipping charges will be deducted. Charges vary based on your location and delivery area.
Refunds (after deductions, if applicable) will be processed to your original payment method within 3–5 business days.
Contact Us
InfinityBox Email: support@infinitybox.com
Phone/WhatsApp: [Insert Number]
Address: [Insert Address]
Phone/WhatsApp: [Insert Number]
Address: [Insert Address]
We are dedicated to providing the best possible shopping experience and appreciate your understanding and cooperation.